Frequently Asked Questions
Q: What are the basic fees?
- Tenant Placement Fee: One month’s rent
- Monthly Management Fee: 8%
- Renewal Fee: 15%
- Additional fees may include Lead paint test, MDE Registration, Radon test, coordination fees, and license fees, depending on your house style/configuration and jurisdiction.
Q: Who is my Point of Contact at GGPM?
A: During onboarding, multiple team members may reach out, but Denzel Marshall, head of the Maintenance Division, will be your main POC afterward.
Q: How is the property marketed?
A: We conduct a professional photo shoot and virtual tour, advertising across Realtor.com, Zillow, MLS, Homes.com, our website, and over 100 other platforms, as well as through contacts with relocation firms, embassies, and military.
Q: Who handles questions about my statement?
A: Toni Nottingham, the in-house statement expert, will assist with any queries and follow up as needed.
Q: Do you offer discounts?
A: Yes, we offer discounts for Active or Retired US Military or Foreign Service officers.
Q: What can I leave behind?
A: Ideally, nothing. If necessary, we’ll help dispose of items like paint or cleaning supplies, as leaving “hazardous materials” can violate the lease in most jurisdictions.
Q: What about a gas grill, jacuzzi, or playground equipment?
A: These items can be sold to tenants for $1.00, transferring liability to them with an agreement to sell back upon lease termination, or tenants can sign a lease addendum not to use them.
Q: Do I need to clean the home when I vacate?
A: A clean home is required upon turnover, which we can coordinate. This may include services like house cleaning, carpet cleaning, and gutter cleaning, and additional wipe-down may be needed prior to tenant occupancy.
Q: Will tenants return the property in the same condition?
A: We require tenants to maintain the property as it was given to them. Inspections are conducted before move-in and after move-out, with digital photo documentation.
Q: How will I receive rental proceeds?
A: After rent clears, it will be deposited into your account within 1-4 business days. Rent is due on the 1st, with late fees applicable starting the 11th.
Q: What if rent is late?
A: We contact tenants via call, email, and text. If unresolved, depending on jurisdiction, we file a 10-day notice or non-payment case in court, which could lead to eviction proceedings if necessary.
Q: How are repairs handled?
A: We use preferred vendors vetted by GGPM, ensuring quick service and accountability at preferred pricing.
Q: Can I use my own contractor?
A: We prefer our contractors due to familiarity with our system. If an outside contractor fails to respond within 2-4 hours, we proceed with our vendors.
Q: What if I have a service contract (e.g., HVAC, pest management)?
A: Send us the contract, and we’ll honor it, coordinating as needed.
Q: What if I have a home warranty?
A: We recommend canceling it. Home warranties can cause issues with tenant scheduling and approval processes, leading to frustration.
Q: What qualifies as an emergency repair?
A: Emergencies include gas smell, fire, electrical issues, uncontrollable leaks, roof leaks, and critical safety issues.
Q: Can renovations be done during tenancy or at turnover?
A: Yes, we can handle repairs of any scale, and some homeowners choose to make improvements during or after tenancy as a tax write-off.
Q: What is your pet policy?
A: We verify Emotional Support Animals via a pet screening service and review applicant responses for pet deposits, rent, or other requirements. Pet screening site
Q: How are utilities managed between tenancies?
A: We assist by sending utility transfer forms and notifying providers. Bills are redirected to your name c/o GGPM.
Q: What is a BBL?
A: A Basic Business License, required in Washington, DC, for rental properties. We recommend Rent Jiffy for assistance.
Q: How many properties do you manage?
A: GGPM manages 535 properties, along with a few associations, with a team of 10 full-time and 2 part-time employees.